i4 Solutions follows a methodical process in delivering services. This process has been fine-tuned over twenty years to assure customer satisfaction.
Before any sale occurs, each project starts with a careful evaluation of technical feasibility. This requires samples of the parts to be imaged, a review of the installation site, and in-depth discussion of project goals. If i4 Solutions makes an offer of sale, the proposal will document project requirements, exact deliverables, and associated costs.
i4 Solutions' staff meticulously selects and integrates the imaging, processing, lighting and mounting components that will perform best for each installation. Decades of experience are leveraged to choose the commercial products that best achieve project requirements.
i4 Solutions offers several standard software applications. Each application component is highly configurable, allowing both customers and our staff to adapt it to requirements that change over time. i4 Solutions also offers custom software applications designed precisely for a customer’s unique needs. Special areas of expertise include image processing, information management, 21 CFR 11 compliance, and drivers to communicate with industrial cameras and controllers.
i4 Solutions will pre-assemble each system for testing and expedited installation. This typically includes assembly of small electrical panels, environmental enclosures, and related brackets.
Each system is fully tested prior to delivery. Customers are invited to participate in the factory acceptance test.
i4 Solutions' staff travels worldwide to provide startup assistance and training.
Both on-site and off-site technical support is available on a fee basis. i4 Solutions also offers service contracts that can include periodic preventive maintenance, training classes, and minor software updates. Additionally, i4 Solutions maintains a large inventory of component parts to support customer needs.